Frequently Asked Questions

What is Avjou Researche®?

Avjou Researche® is a clean, all-natural hair care collection crafted to support overall scalp and hair health. Each formula is thoughtfully made with high-quality ingredients that help the hair look thicker, fuller, and stronger while helping delay the appearance of grays. Our focus is on creating clean, effective products that nurture the scalp and hair for a healthier look and feel over time.

What ingredients do you avoid?

At Avjou Researche™, we are committed to clean. We do not use:

  • Glycol
  • Silicone
  • Polyethylene
  • Mineral oil
  • Sulfates
  • Formaldehyde
  • Parabens Dyes or dairy-derived ingredients
  • Synthetic fragrances

Our formulas are free from any harmful or harsh chemicals, ensuring your hair receives only the best nature-derived ingredients.

Are your products safe for all hair types?

Yes! Avjou Researche® products are formulated to be safe and effective for all hair types, including curly, wavy, straight, and coily hair.

Are your products vegan and cruelty-free?

Our products are 100% vegan and cruelty-free. We never test on animals, and we do not use animal-derived ingredients.

How long does it take to see results?

Results typically take about 3 months with consistent use. Some clients may notice improvements in as little as 4-6 weeks, especially when using our hair serum daily. For best results, we recommend using all three products together—the shampoo, hair mask, and hair serum—as they work synergistically to promote healthier, stronger, and thicker hair as well as delay your grays.

Can Avjou Researche® help with hair loss and thinning?

Yes. Our collection is made to support overall scalp health and help the hair look thicker, fuller, and stronger over time. The serum includes three patented ingredients backed by cosmetic science, including peptides and plant-based actives like red clover flower extract. It also contains a gentle, nature-inspired technology that helps support a healthier-looking scalp and reduces the appearance of thinning.

Instead of using harsh ingredients, this blend works naturally with your scalp to help your hair look fuller and to help delay the appearance of grays.

For the best results, we recommend using the full system—the shampoo, mask, and serum— consistently, as they are designed to work together for a healthier-looking scalp and strongerlooking hair.

How should I store Avjou Researche® products?

To maintain the quality and effectiveness of our products, store them in a cool, dry place away from direct sunlight. Ensure that all containers are tightly closed when not in use.

Are your products color-safe?

Yes, all our products are safe for color-treated hair. They are sulfate-free and designed to maintain hair color vibrancy while providing nourishment and protection.

Can I use Avjou Researche® products on chemically treated or relaxed hair?

Yes, our products are safe for chemically treated or relaxed hair. They are formulated to provide gentle care, hydration, and strength while maintaining the integrity of your hair.

How can I contact customer support?

For any inquiries or assistance, please email us at concierge@avjouresearche.com. Our customer service team is available Monday to Friday, 9 AM to 5 PM (PST).

How long does it take to see results with the serum?

Most people notice a reduction in shedding and fuller looking hair within two and a half to three months with consistent use. Every scalp is different.

Do I need to use the serum daily?

Daily use delivers the best results. You can also use the serum twice a day if you want faster support for thicker, fuller-looking hair. Using it every other day still helps, but progress may take longer.

The serum is not only for people who are noticing thinning. Many people use it as part of their everyday routine to help maintain a healthier-looking scalp, support stronger-looking hair over time, and help delay the appearance of premature grays. It is a great option for anyone who wants to care for their scalp proactively and support long-term hair health as we age.

Will results stop if I stop using the serum?

Your results will not suddenly stop if you reduce how often you use the serum. Once your hair looks thicker, fuller, and stronger, you can ease into a lighter routine. Instead of using it every day or twice a day, you can switch to every other day, every two to three days, once a week, or whatever feels right for you. Many people continue using it at a slower pace simply to help maintain a healthy-looking scalp and hair over time.

Can this delay my grays?

Yes. The serum contains a cosmetic-science-backed peptide that has been shown to help delay the appearance of gray hair when used consistently. This peptide supports a healthierlooking scalp environment and helps slow the look of premature graying over time with daily use.

Is shedding normal?

Yes. Light daily shedding is normal. Most people notice shedding reduce within six weeks.

When will I see less breakage?

Stronger looking strands typically appear within one and a half to three months when using the shampoo, mask, and serum together.

Do the products contain sulfates, silicones, parabens, or synthetic fragrance?

No. Our products are formulated without sulfates, silicones, parabens, or synthetic fragrance. Avjou Researche® is committed to creating clean, high-quality formulas made with carefully selected ingredients that support a healthier-looking scalp and hair.

Safe during pregnancy or breastfeeding?

Our formulas are clean, but please consult your physician.

Suitable for sensitive scalps?

Yes. The formulas are gentle and suitable for clients with sensitive, dry, or flaky scalps. The entire collection is designed to help balance the scalp’s microbiome and keep the scalp feeling clean and comfortable while supporting healthier-looking hair over time.

Apply to wet or dry hair?

Both work, but freshly washed hair is best for absorption.

Use during the day or night?

Anytime that fits your routine.

How much should I use?

Three to four droppers, covering the entire scalp. Make sure to shake the bottle before use.

Can I use the shampoo and mask daily?

Yes.

Can the serum be used on beards and brows?

Yes. Avoid eye contact

Is this good for early thinning?

Yes. It supports early thinning and is also preventative.

Helpful for hormonal or postpartum shedding?

Yes. The serum helps support a healthy scalp environment, which can improve the look of fullness during times of increased shedding, including hormonal or postpartum periods. With consistent use, it helps the hair appear thicker, fuller, and stronger and also helps delay the appearance of gray hair over time.

For men and women?

Yes.

Safe for teens and adults?

Yes.

How does the patented peptide in the serum help delay the appearance of gray hair?

A cosmetic-science–backed peptide in the serum helps support the hair’s natural pigment process, which can delay the appearance of gray hair with consistent daily use.

How does the patented plant-based complex in the serum help support thicker, fullerlooking hair?

The serum contains a plant-derived complex made from ingredients found in things like larch wood and green tea. This complex is designed to help support the hair’s natural renewal process at the root. It works by creating a healthier environment around the scalp and follicle so the hair can look thicker and fuller over time. With consistent use, it helps improve the look of density, strength, and overall fullness.

How does the patented peptide blend in the serum help strengthen the hair and support a healthier-looking scalp?

The serum includes a patented blend of peptides combined with a gentle plant-derived active. Together, they help support a healthier scalp environment while reinforcing the hair at the root. This combination helps strengthen fragile strands, reduce the look of breakage, and promote hair that appears fuller and stronger over time. With consistent use, it also helps maintain a balanced, comfortable scalp for overall healthier-looking hair.

How is your serum different from oils?

Our serum is not oil-based and does not leave a greasy residue. Instead of relying on heavy oils, it is formulated with three patented, high-active ingredients backed by cosmetic science. These concentrated actives absorb quickly into the scalp to support a healthier scalp environment, help the hair look thicker, fuller, and stronger, and also help delay the appearance of gray hair — all without the weight or buildup that traditional oils can leave behind.

We do recommend washing your hair every three days, as with any product, there may be a small amount of natural buildup over time.

How is the line clean yet high performance?

The collection was created by a hairstylist with extensive experience in hair and scalp health, who worked closely with a cosmetic chemist to develop each formula. The same high-active ingredients used in the serum are thoughtfully incorporated throughout the line to support visible results while keeping the scalp balanced and healthy. No corners were cut — every formula was crafted with premium, carefully selected ingredients to deliver a clean collection that performs at a luxury level.

Do I need to use the Signature Shampoo, Vitamin Mask, and Hair Serum together?

For best results, yes. Clean products without silicones, parabens, sulfates, or synthetic fragrance support a healthier scalp environment.

Can I mix with other brands?

Yes, as long as the other products are clean and free of harsh ingredients.

Can I heat style with the serum?

Yes.

What if my scalp is oily?

The serum is not oil based. It can help balance scalp oils and support a healthier scalp environment.

Do you ship internationally?

Yes, we do ship internationally. If you have any questions about international shipping, you can contact us via email at concierge@avjouresearche.com.

What is your return/exchange policy?

We kindly ask for your understanding that we do not offer a return or refund policy. Since our products are perishable and cannot be resold once opened or touched, we are unable to accept returns. We are truly committed to using the best, high-quality ingredients and ensuring that every product meets our high standards. Our goal is to make sure you are happy with your purchase, and we’ve done everything we can to provide the best hair care experience possible.

How long will it take to receive my order?

Order processing typically takes 1-2 business days. Shipping times vary depending on your location:

  • Domestic (USA): 3-5 business days
  • International: 7-14 business days

Please note that these are estimated delivery times and may vary.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s tracking system.

Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact our customer service team as soon as possible at concierge@avjouresearche.com. We will do our best to accommodate your request; however, if the order has already been processed or shipped, we may not be able to make changes.